Your agent learns from every conversation.
Every question the agent doesn't answer well becomes an improvement opportunity. AutoLearn spots them on its own, groups them by similarity, and gives you a button to add them to the knowledge base. In weeks, your agent gets smarter without you training anything.
Enable AutoLearnNo agent starts out perfect. The difference between an agent that stagnates and one that continuously improves is knowing which questions it can't answer well — and acting fast. AutoLearn monitors real conversations in real time, automatically detects gaps, groups similar questions so your queue stays clean, and surfaces everything in a simple panel. You decide what to add to the knowledge base with one click.
Automatic detection during real conversations
AutoLearn monitors the agent in operation and identifies unsatisfactory responses without needing manual user feedback.
Grouping by similarity
Similar questions are automatically grouped together — instead of seeing the same gap dozens of times, you see a single item with an occurrence count.
One click to add to the knowledge base
For each detected gap, AutoLearn suggests an answer. You approve, edit, or dismiss — and add it to the knowledge base with one click.
Works across all agents
AutoLearn monitors internal and external agents simultaneously, as long as the "Consult Knowledge Base" tool is active with at least one base selected.
How it works
AutoLearn turns knowledge gaps into improvements with minimal effort on your part.
AutoLearn detects the gap during the conversation
Example: the question "How do I export to Excel?" is asked 7 times in a week and the agent doesn't have a good answer. AutoLearn logs this gap automatically.
The gap appears in the AutoLearn panel
Go to /admin/bases/gaps to see all gaps grouped by similarity, with an occurrence count and a suggested answer.
You add it to the base with one click
Approve the suggested answer, edit it if needed, and add it to the knowledge base. Next time a user asks, the agent already has the answer.
Frequently asked questions
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Does AutoLearn work with any agent?
It works with all agents (internal and external), but requires that the "Consult Knowledge Base" tool is active on the agent and at least one knowledge base is selected. Without an active base, AutoLearn has nowhere to log or suggest improvements.
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Does AutoLearn automatically add answers to the base?
No. AutoLearn detects gaps and suggests answers, but adding them to the knowledge base always requires your approval. You control what goes in.
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How quickly does the agent improve with AutoLearn?
It depends on conversation volume and how often you review the panel. In operations with regular traffic, you can see the agent becoming noticeably more accurate within a few weeks.
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How does AutoLearn avoid cluttering my queue with duplicates?
Semantically similar questions are grouped into a single item. Instead of seeing "How do I export to Excel?" and "Can I download data as Excel?" separately, you see one item with a count of 2 occurrences.
Related features
Let your agent learn on its own
AutoLearn monitors, detects, and suggests. You approve with one click.
Start for freeRequires an active knowledge base.