What's the difference between WhatsApp Official and QR?

The Official API (Meta/WhatsApp Business API) is the recommended option for production: more stable and without the risk of being blocked. QR connection (Z-API, Uazapi, Evolution API) is faster to set up and useful for testing, but uses WhatsApp's unofficial API.

Can the agent reply to Instagram comments automatically?

Yes. You choose which posts the agent should monitor and can set keyword triggers. The agent can also move the conversation to DM via private reply — within Instagram's allowed 7-day window.

Can I connect the same agent to multiple channels at once?

Yes. A single agent can be active on WhatsApp, Telegram, Instagram, and your website widget at the same time. The tone and rule settings are shared — each channel uses the same behavioral baseline.

What is the automatic follow-up?

It's a scheduled message sent to leads who haven't replied after a configurable time window. Useful for re-engaging contacts without any manual action.

Channels, APIs, and automations

The same agent across WhatsApp, Instagram, your site, and systems.

Connect service channels, lead sources, and internal tools without duplicating the agent. The same rules, tone, and guardrails follow every integration.

Connect my channel

In practice

What changes in the operation

A well-configured agent needs to be present where the conversation starts. SquadOS connects the same agent to official WhatsApp, QR-based options for testing, Telegram, Instagram Direct, keyword comments, website widget, and API integrations. Instead of maintaining different bots per channel, you centralize the intelligence and distribute presence with control.

WhatsApp for production and testing

Use the WhatsApp Business Official API for stable operations or QR-based connectors like Z-API, Uazapi, and Evolution API for testing and unofficial use.

Instagram Direct and keyword comments

Handle DMs, mentions, and replies. On selected posts, use keywords to answer comments and move interested followers to DM within the API window.

Telegram, website widget, and API

Connect a Telegram bot, place chat on your site, or trigger the agent by API when the conversation starts in another system.

Automatic follow-up

Set up messages to reopen unanswered conversations at the intervals defined by your process.

100+ native connectors

Connect the agent with the services your operation already uses

Official or QR-based WhatsApp, Instagram, Telegram, website widget, and dozens of external integrations for data, CRM, email, automation, analytics, files, and productivity.

WhatsApp Oficial

WhatsApp QR

Z-API

Uazapi

Evolution API

Instagram

Widget no site

ElevenLabs

OpenAI

Gamma

Gemini

Fal.ai

Hugging Face

OpenRouter

Replicate

Tavily

Apify

Firecrawl

Parsehub

Supabase

Google Analytics

Google Search Console

Metabase

Microsoft Clarity

Mixpanel

PostHog

Gmail

Mailcheck

Outlook

Postmark

Resend

Freshdesk

HubSpot

Salesforce

Stripe

Zendesk

Zoho

Bubble

Discord

Microsoft Teams

Slack

Airtable

Basecamp

Cal.com

Calendly

ClickUp

Google Calendar

Jira

Jotform

Linear

Monday.com

Notion

Google Docs

Google Drive

Google Sheets

OneDrive

Baserow

Cloudflare

DigitalOcean

GitHub

Google Maps

NocoDB

OpenWeather

Postman

Prisma

Snowflake

Softr

Meta Ads

Google Ads

Make

Canva

Figma

Google Meet

Google Photos

YouTube

Miro

Strava

External Integrations

How it works

You connect the channel. The agent brings the behavior already defined.

Choose where the conversation starts

Select WhatsApp, Telegram, Instagram, website widget, or API in the integration settings.

Authorize or enter credentials

Paste credentials, scan a QR code, enter a bot token, or authorize the Business account depending on the channel.

The agent inherits the same rules

From there, it handles the channel using the prompt, base, tools, and guardrails already configured for the agent.

Frequently asked questions

What's the difference between WhatsApp Official and QR?

The Official API (Meta/WhatsApp Business API) is the recommended option for production: more stable and without the risk of being blocked. QR connection (Z-API, Uazapi, Evolution API) is faster to set up and useful for testing, but uses WhatsApp's unofficial API.
Can the agent reply to Instagram comments automatically?

Yes. You choose which posts the agent should monitor and can set keyword triggers. The agent can also move the conversation to DM via private reply — within Instagram's allowed 7-day window.
Can I connect the same agent to multiple channels at once?

Yes. A single agent can be active on WhatsApp, Telegram, Instagram, and your website widget at the same time. The tone and rule settings are shared — each channel uses the same behavioral baseline.
What is the automatic follow-up?

It's a scheduled message sent to leads who haven't replied after a configurable time window. Useful for re-engaging contacts without any manual action.

Related features

Human Handoff

The agent or an admin can trigger handoff. The AI stops replying, a human takes over in the panel, and hands the conversation back when done.

AgentMaker

Explain the agent's job in plain language. AgentMaker structures the prompt, model, tools, base, and channels for you to review and publish.

AutoLearn

AutoLearn detects questions without a good answer, groups similar gaps, and suggests content for you to approve before adding it to the base.

Connect the agent to the right channel before the next contact

WhatsApp, Instagram, Telegram, your site, and API with the same intelligence behind them.

Start for free

No credit card. Set up in minutes.